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Times & Prices

Items Delivery

For US & European postcodes, we offer a flat-rate full service delivery. The delivery costs are calculated and displayed in the shopping cart at the checkout page. For customers outside these areas, you will be quoted and invoiced for delivery within one business day of placing your order. See our Artsford delivery terms and conditions.

Shipping Times

Delivery times are estimated and might differ based on where you live and the amount of orders to proceed. A parcel can take from 3 to 7 days to arrive at your address. The following is a guide to estimated shipping times in US and Europe:

  • United Kingdom: 3–7 business days
  • United States: 5–7 business days
  • France: 5–7 business days
  • Belgium: 5–7 business days
  • Germany: 5–7 business days
  • Italy: 5–7 business days


All prices quoted online include VAT. All prices quoted online exclude shipping and delivery charges.

International Orders

Delivery is only available within the US, UK, and EU countries at this time. Only customers with a billing address within these counties can purchase from this website. For orders outside of these areas, please contact us.


Returns & Exchanges

Returns & Exchanges

We pride ourselves on creating beautiful products made with care. If you need to request a refund, return or exchange we ask that you take the time to read the return policy below. Please do not send the item(s) back to Artsford without first contacting our online team. Contact Artsford customer service via: [email protected]

Included with your request must be the following information:

  • An email address or a daytime and after hours contact number.
  • Transaction ID (receipt number) OR a copy of your invoice/receipt.
  • A brief description of the fault or issue
Please do not return the items by post or courier until we have replied or spoken to you. We have return options that may be easier and more secure than standard return post services.

Returns for Damaged Items

If your goods have arrived damaged please let us know as soon as possible. Damaged goods returns must be requested within 7 days of receiving your purchase. Once the return is approved we will organise a pick-up where possible. In the case of damaged or faulty goods, a photograph of the item can help us determine the best way we can assist you. Please include a photograph with your email.

Other Returns

At Artsford's discretion, we will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of a reasonably acceptable quality; OR
  • The item is not fit for its intended purpose; OR
  • The product is significantly different from the published sample or description.
Artsford may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. Artsford reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse, poor storage or neglect.


Notes & Questions

Returns & Exchanges

For incorrect item replacements, Artsford must be notified within 14 days of receipt of the goods in order for a refund/exchange to occur. To arrange for return/replacement of the incorrect item please contact Artsford team using the methods outlined above. Refund/exchange in these cases is at the sole discretion of Artsford.

Screen resolutions and other monitor specifications may impact the way colours are interpreted by the viewer. This may cause colour perceived discrepancies between online photographs and viewing the piece in person. Please consider this when making an online purchase.

Additional Questions?

Feel free to get in touch, we’ll be happy to help:

Email: [email protected] (6 days a week, 9am to 5pm GMT)

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